From that moment, my journey into a fairly complete learning of computer systems began. I remember starting with access to the hosting management system — my job was tech support.
The opportunity itself was given to me by Ramphy Rojas, the owner of the company. To him and his family I owe more than a first job: the warmth, the patience, and the trust with which they welcomed me opened the door to everything that came after in this world of computing. I learned so much from him — and to this day, with time on my side, I still find myself grateful.
I was thrilled to be learning and discovering how the company worked, seeing the common errors, the support tickets. Day to day, the people who taught me the most were Manuel Zerpa and a guy named Luis.
Every morning the tickets had my full attention. As someone not yet contaminated by social media, with focus at its peak, the task of answering as many tickets as possible — and learning to do it quickly and completely — was something that motivated me deeply.
I learned how pricing worked, discounts, domains, TLDs, domain types, DNS, certificates, websites, different products, VPS, Proxmox, and more. I used to answer, I remember, between 20 and 50 tickets a day, plus chat support — given to me later — and finally phone support.
Over time I became very familiar with detecting errors, from the most common to the most complex: cache errors, domain errors (DNS, expirations), library errors, PHP version mismatches, errors in installations and configurations of VPS virtualizations. At that time VPS were heavily used, as were PHP-based websites.
There were also many billing errors and others stemming from configuration. Replying with kindness, simplicity, and effectiveness to complex problems — that users didn't always understand — was a fascinating way to learn how to deal with people.
"The mental satisfaction of learning new things lets us feel fulfilled with our reality."
Months passed, until the country's situation worsened. Internet cables were stolen from the neighborhood, leaving us disconnected again. This caused a series of problems with my work: without a good connection, it was hard to maintain excellent service.
To work around it, I would go to a friend's house — they offered me their porch as my office. The Martínez family. To this day, they're more than family to me. Eventually they too were victims of cable theft and ended up without internet.
In that period, I walked an hour to a shopping mall, worked all day, and walked home. I did it almost daily. Because even when everything around me was crumbling, there was a phrase I repeated to myself relentlessly: make it worth it.
"Every step home was proof that every challenge overcome raises the bar of what you're capable of enduring."